FAQ
Bell & Paton have supplied thousands of South Africans with various greenhouses and helped them achieve their goals of being self-sufficient and growing “their own”. We have greenhouses in every climate and biome of our country and have extensive knowledge on how, where and if our greenhouses will work for you. We supply to every city and town in South Africa.
These are some of the Frequently Asked Questions that other South Africans have had before and after buying one of our greenhouses.
- Dig a 25cm deep x 25cm wide trench around the perimeter of the structure ensuring that the soil is retained.
- Place the base of the frame and the plastic PE cover in the trench following the contours of the trench.
- Place the PE cover over the frame and make sure that the doors are zipped closed before moving on to the next step.
- Replace the soil on top of the plastic PE cover ensuring that it is completely covered by the soil.
- Compress and compact the soil that has been replaced. This ensures that the plastic PE cover around the perimeter of the greenhouse is secured.
- Pour water either with a hosepipe or by multiple bucket loads to wet the soil in the trench until moist and compact the soil again.
- In strong winds, secure the doors so that they cannot flap in the wind.
Yes, Bell and Paton warrants that, on delivery, this greenhouse will be:
- reasonably suitable for the purposes for which it is generally intended;
- of good quality, in good working order and free of any defects;
- useable and durable for a reasonable period of time, having regard to the use to which it would normally be put and the circumstances in which it would normally be used;
- comply with any applicable standards set under any public regulation.
Should the greenhouse fail to satisfy the requirements and standards contemplated above, you may, within six months after delivery of the product to you, return it to us. At our discretion we will either repair it, replace it or refund the price you paid.
The warranty shall not apply:
- if the greenhouse has not been correctly secured;
- if the greenhouse is altered or tampered with after delivery;
- if damage is caused by any Act of God, fire, flood, storm or other adverse weather conditions (including strong wind), or by deliberate or negligent act by any person.
Once an order has been received, we dispatch to the couriers immediately. The couriers usually collect before 2pm Monday to Friday. We use “The Courier Guy” as our preferred courier. Delivery to major centres usually takes 1 to 3 days. Delivery, even to outlying areas, never takes more than 5 working days.
You are also more than welcome to come to the warehouse (based at 21 Wilge Business Park, Ridge Road, Laser Park, Honeydew) and collect before 2pm Monday to Friday.
We have our showroom and warehouse located at 21 Wilge Business Park, Laser Park, Honeydew. You are more than welcome to visit and have a look at all the sizes available in our showroom. It is advisable to give us a ring before you come to make sure we are available to assist you.
We have a Payfast facility on this website (PayFast).
If you would like an official quote or a formal invoice before payment, please email us ([email protected]) or give us a ring.
If you would like to do an eft, please get hold of us so that we can send you an invoice on email or WhatsApp.
You are more than welcome to visit us instore where we have card facilities.
